Privacy & Refund Policy

Our Customers are our prestigious clients and we do value your experience of using our website and have in place the following policies for your benefits:

Privacy Policy:

All the information and data you have shared with us by using our website or subscribing to our website as a registered user will remain strictly confidential except for those data and information which is available in public domain; however, for the purpose of our marketing and sales promotion, we shall be promoting the deals you have availed through our website on social media. We shall not be held responsible for those data and information, which has not been restricted by you in social media for sharing with general public. Should you like to restrict certain of your information and data, please do write to us on support@dukaanwala.pk and we will make sure that your restricted data is kept confidential from the general public.

Refund Policy:

We have a policy that “our valued customers are our assets” and we would like you to share your views on your experience by using our website and the products we have placed in order to bring improvement and to come up to your expectations. We always want you to have a great experience with DukaanWala. Products bought from our website, the refund claim time is 1 day (24 hours) starting at the time of that particular product delivered to you at your doorstep.

Any refund request made after the refund claim time, will not be entertained.

Please do write to us on support@dukaanwala.pk. Give us maximum of four working days to ensure we satisfy you to the best of our abilities.